Qualität Besser Als Erwartet
Ich habe mit Vorsicht bestellt, wurde aber positiv überrascht. Der Stoff ist robust, die Verarbeitung sauber und nichts wirkt improvisiert. Wer R&L oder LC kennt, merkt den Unterschied sofort.

FAQ
We ship worldwide from our international fulfillment center. Most orders are delivered globally, and shipping is available to all countries shown at checkout.
Our Current Shipping Options
Available options and prices will be displayed at checkout before you complete your order.
Delivery time depends on your country and the chosen shipping option:
Please note: These are estimated delivery times and may be extended due to external factors (e.g., customs, courier service, holidays).
Once your order has been shipped, you will receive a shipping confirmation email with your DHL tracking number. You can track the status of your package online at any time via the link in the email.
For deliveries outside the European Union, additional customs duties and import fees may apply depending on the destination country. These costs are levied by the local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.
You have a 30-day return policy from the date you receive your order, provided the items are: unworn, unused, and in perfect condition, all tags are still attached, and they are in their original packaging. Additionally, for deliveries within the European Union, you have a statutory 14-day right of withdrawal. Further details can be found in our Returns & Refunds Policy.
Simply send us an email to contact@havelfootwear with the following information: Order number, Full name, Item(s) you wish to return, Brief description of the reason (optional, but helps us improve). After reviewing your request, we will send you the return address and further instructions. Unannounced returns cannot be accepted.
Once your return has been received and inspected, we will inform you by email. If the refund is approved, it will be credited to your original payment method within approximately 10 business days. Please note that depending on your bank or payment provider, it may take slightly longer for the funds to appear in your account.
Depending on the region, the available payment methods may vary. We typically offer, among others: Credit and debit cards (e.g., Visa, Mastercard), digital wallets (e.g., Shop Pay, Apple Pay, Google Pay – where available), and other local payment methods that will be displayed at checkout. All available options will be shown to you during the payment process.
We process orders very quickly. If you wish to make a change or cancellation, please contact us immediately at contact@havenfootwear.com with your order number. If the order has already been shipped, a subsequent change is no longer possible – however, you can arrange a return after receiving your order in accordance with our policy.
Por favor, verifique seu pedido imediatamente após o recebimento. Se algum item estiver danificado ou se você recebeu o item errado, entre em contato conosco imediatamente pelo e-mail contact@havenfootwear.com e, se possível, anexe fotos do produto e da embalagem. Investigaremos o ocorrido e encontraremos uma solução rapidamente (substituição ou reembolso).
For questions about products, sizes, ordering or shipping, simply write to us at: Email: contact@havenfootwear.com